The rule of thumb: you never pay for time you didn't use, and our billing mistakes are always refunded in full. Refunds go back to your original card, typically within 5–10 business days, and we eat the processing fees.
Full refund, no questions asked. Reply to your Stripe receipt email and it's done, usually same day.
Pro-rated to the day, on request. Cancel on day 12 of a 30-day cycle and $2.99 of that month comes back — 18 unused days you shouldn't pay for. We round up in your favor.
Pro-rated by unused full months, on request, any time. Ask in month 5 and the 7 remaining months come back: $22.75.
Full refund within 30 days; final after that — the standard for one-time licenses, and part of why it can stay $99 forever.
Duplicate charge? Charged after you canceled? Full refund, any time, plus an apology — those are our mistakes by definition.
Reply to your Stripe receipt email with one line — "refund please" is plenty. A real person answers within one business day and shows you the math. Canceling first is never required, and your data is never touched: it lives on your device, not our servers.